Say 'NO'! 

You may be excellent person in terms of planning and scheduling your appointments and planning for a day. However, if you suffer from the inability to say ' NO', all your plans may be unrealistic since you will not be able to handle interruptions. Many people mistake ability to say 'NO' as equivalent to refusal. Ability to say 'NO' actually refers to the most important and critical attribute of 'assertiveness'. 

Assertiveness means being honest to yourself and at the same time accepting others as they are not. It is the ability to handle interruptions in such a way that you say 'NO' to unreasonable and impossible request in such a way that even after saying 'NO', do not damage relationship and maintain good rapport. 

To be submissive is to surrender your rights and do not stand for your own views. Aggressiveness means always wanting to win and not recognising that others may also have a legitimate right on their own. 

Assertiveness falls into category between submissiveness and aggressiveness. Just like any other skill, assertiveness can be developed. 

Today think the number of occasions you are aggressive, submissive and ponder if you could have been more assertive.

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